{"id":20,"date":"2026-10-17T11:54:23","date_gmt":"2026-10-17T11:54:23","guid":{"rendered":"https:\/\/api.tocaller.com\/index.php\/2026\/10\/17\/plans-licenses-and-free-trial\/"},"modified":"2026-10-26T15:12:44","modified_gmt":"2026-10-26T15:12:44","slug":"plans-licenses-and-free-trial","status":"publish","type":"tc_support","link":"https:\/\/api.tocaller.com\/index.php\/support\/plans-licenses-and-free-trial\/","title":{"rendered":"Plans, licenses and your free trial"},"content":{"rendered":"<p>Every new ToCaller account starts with a 7-day free trial. When it ends, you choose a plan and buy a license for each person who uses the workspace. Phone numbers and calls are paid separately, from the balance.<\/p>\n<h2>The free trial<\/h2>\n<ul>\n<li>It lasts 7 days and starts when you create your account. Each account gets one trial.<\/li>\n<li>Your whole team can use the workspace during the trial, with no limit on the number of people.<\/li>\n<li>Nobody is charged automatically when the trial ends.<\/li>\n<li>We send you reminders 3 days and 1 day before it ends.<\/li>\n<\/ul>\n<p>To see how many days are left, open <strong>Workspace settings<\/strong> \u2192 <strong>Plan<\/strong>. The banner shows <strong>Free trial: \u2026 days left<\/strong>.<\/p>\n<h2>Choose a plan<\/h2>\n<p>Only the workspace Owner can choose a plan.<\/p>\n<ol>\n<li>Open the workspace menu at the top of the sidebar and click <strong>Workspace settings<\/strong>.<\/li>\n<li>Open the <strong>Plan<\/strong> tab.<\/li>\n<li>Under <strong>Choose a plan<\/strong>, pick the <strong>Billing period<\/strong>: <strong>Monthly<\/strong> or <strong>Yearly<\/strong>.<\/li>\n<li>Under <strong>Number of licenses<\/strong>, choose how many people will use the workspace.<\/li>\n<li>On the <strong>Starter<\/strong> card, check the total and click <strong>Choose Starter<\/strong>.<\/li>\n<li>Complete the payment on the Stripe page.<\/li>\n<\/ol>\n<p>Back in ToCaller you&#8217;ll see <strong>Payment received. Your plan will be active in a moment.<\/strong> If you close Stripe without paying, you&#8217;ll see <strong>Checkout cancelled. Nothing was charged.<\/strong><\/p>\n<p>Starter is charged when you buy it, even during the free trial, for exactly the licenses you choose. Each workspace has its own plan, so changing it doesn&#8217;t affect your other workspaces.<\/p>\n<p>Need special terms for a larger team? The <strong>Custom<\/strong> card offers tailored pricing: click <strong>Contact sales<\/strong>.<\/p>\n<h2>How licenses work<\/h2>\n<ul>\n<li>1 license = 1 user, whatever their role, including the Owner.<\/li>\n<li>A pending invitation reserves a license. An expired invitation gives it back.<\/li>\n<li>If no license is free, you can&#8217;t invite more people: you&#8217;ll see <strong>No licenses available. Buy more Starter licenses to invite people.<\/strong><\/li>\n<li>If a workspace has more members than licenses, the Owner keeps access first, then members in the order they joined. The others stay in the workspace with a <strong>Needs license<\/strong> badge but can&#8217;t use it until you buy more licenses. Nobody is removed.<\/li>\n<\/ul>\n<h2>Change the number of licenses<\/h2>\n<p>On a live Starter plan, open <strong>Workspace settings<\/strong> \u2192 <strong>Plan<\/strong>, change <strong>Number of licenses<\/strong> and click <strong>Update to \u2026 licenses<\/strong>. You&#8217;ll see <strong>Licenses updated to \u2026. Your next invoice reflects the change.<\/strong> You can&#8217;t go below the number of licenses in use by members and pending invitations; remove people first.<\/p>\n<h2>What the plan doesn&#8217;t include<\/h2>\n<p>Your plan covers licenses only. Phone numbers, call minutes, call recording and other usage-based services are charged to the workspace balance. See <a href=\"\/help-center\/account-settings\/add-funds-to-your-balance\/\">Add funds to your balance<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How the 7-day trial works, how to choose the Starter plan and how licenses relate to your team.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"footnotes":""},"tags":[],"support-categories":[10],"class_list":["post-20","tc_support","type-tc_support","status-publish","hentry","tc_support_category-account-settings"],"tocaller_featured_image":null,"tocaller_screenshots":[],"tocaller_related":[],"_links":{"self":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/types\/tc_support"}],"author":[{"embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":2,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/20\/revisions"}],"predecessor-version":[{"id":119,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/20\/revisions\/119"}],"wp:attachment":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/media?parent=20"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/tags?post=20"},{"taxonomy":"tc_support_category","embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support-categories?post=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}