{"id":21,"date":"2026-10-17T11:53:23","date_gmt":"2026-10-17T11:53:23","guid":{"rendered":"https:\/\/api.tocaller.com\/index.php\/2026\/10\/17\/manage-billing-and-payments\/"},"modified":"2026-10-26T15:12:44","modified_gmt":"2026-10-26T15:12:44","slug":"manage-billing-and-payments","status":"publish","type":"tc_support","link":"https:\/\/api.tocaller.com\/index.php\/support\/manage-billing-and-payments\/","title":{"rendered":"Manage billing, invoices and payments"},"content":{"rendered":"<p>The workspace Owner manages billing in <strong>Workspace settings<\/strong> \u2192 <strong>Billing<\/strong>. Card changes, invoices and cancelling are handled securely by Stripe through <strong>Manage billing<\/strong>.<\/p>\n<h2>Open the Billing tab<\/h2>\n<ol>\n<li>Open the workspace menu at the top of the sidebar and click <strong>Workspace settings<\/strong>.<\/li>\n<li>Open the <strong>Billing<\/strong> tab. Only the Owner sees it.<\/li>\n<\/ol>\n<p>You&#8217;ll find three cards:<\/p>\n<ul>\n<li><strong>Subscription<\/strong>: your <strong>Plan<\/strong>, its <strong>Status<\/strong> and <strong>Billing cycle<\/strong>, plus <strong>Trial ends<\/strong> or <strong>Access until<\/strong> when they apply.<\/li>\n<li><strong>Payment method<\/strong>: the card this workspace is charged to. A card is saved when you choose a plan or add funds.<\/li>\n<li><strong>Balance<\/strong>: your balance and all top-ups and charges, with <strong>Add funds<\/strong>.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large tc-screenshot\"><a href=\"https:\/\/tocaller.com\/help-screenshots\/help-acc-07.png\" style=\"max-width:888px\"><img src=\"https:\/\/tocaller.com\/help-screenshots\/help-acc-07.png\" srcset=\"https:\/\/tocaller.com\/help-screenshots\/help-acc-07.png 1776w\" sizes=\"auto, 888px\" alt=\"Billing tab with subscription, payment method and balance cards\" width=\"888\" height=\"542\" loading=\"lazy\" decoding=\"async\" \/><\/a><figcaption class=\"wp-element-caption\">The Billing tab.<\/figcaption><\/figure>\n<h2>Change your card, download invoices or cancel<\/h2>\n<ol>\n<li>On the <strong>Billing<\/strong> tab (or the <strong>Plan<\/strong> tab), click <strong>Manage billing<\/strong>.<\/li>\n<li>Stripe&#8217;s billing page opens. There you can update your card, change your plan, download invoices or cancel your subscription.<\/li>\n<\/ol>\n<p>If you cancel, your plan stays usable until the end of the period you&#8217;ve paid for.<\/p>\n<h2>Subscription statuses<\/h2>\n<ul>\n<li><strong>Free trial<\/strong>: you&#8217;re in your 7-day trial.<\/li>\n<li><strong>Active<\/strong>: your plan is paid and running.<\/li>\n<li><strong>Payment overdue<\/strong>: the last payment failed. You keep full access for 7 days while you fix it.<\/li>\n<li><strong>Cancelled<\/strong>: the plan won&#8217;t renew. You keep access until the date shown.<\/li>\n<li><strong>Ended<\/strong>: the trial or plan is over.<\/li>\n<li><strong>Suspended<\/strong>: the overdue payment wasn&#8217;t settled in time, so the workspace is paused.<\/li>\n<\/ul>\n<h2>If a payment fails<\/h2>\n<p>You&#8217;ll get a <strong>Payment failed<\/strong> notification. Click <strong>Manage billing<\/strong>, update your card and settle the payment. When it goes through, you&#8217;ll get <strong>Payment successful<\/strong>.<\/p>\n<h2>When the trial or plan has ended<\/h2>\n<p>If the trial ends without a plan, a payment stays unpaid, or there are more members than licenses, ToCaller shows a screen such as <strong>Your trial has ended<\/strong>, <strong>Your plan has ended<\/strong>, <strong>Your account is paused<\/strong> or <strong>You&#8217;re waiting for a license<\/strong>.<\/p>\n<ul>\n<li>The Owner can click <strong>Choose a plan<\/strong> or <strong>Update payment method<\/strong> to restore access.<\/li>\n<li>Other members are asked to contact the workspace Owner.<\/li>\n<li>Nothing is deleted. Your contacts, numbers, call flows and call history are all kept, and access comes back as soon as the payment is made.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Change your card, download invoices, cancel, and what happens if a payment fails.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"footnotes":""},"tags":[],"support-categories":[10],"class_list":["post-21","tc_support","type-tc_support","status-publish","hentry","tc_support_category-account-settings"],"tocaller_featured_image":null,"tocaller_screenshots":[],"tocaller_related":[],"_links":{"self":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/types\/tc_support"}],"author":[{"embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":5,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/21\/revisions"}],"predecessor-version":[{"id":109,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support\/21\/revisions\/109"}],"wp:attachment":[{"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/media?parent=21"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/tags?post=21"},{"taxonomy":"tc_support_category","embeddable":true,"href":"https:\/\/api.tocaller.com\/index.php\/wp-json\/wp\/v2\/support-categories?post=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}